THE ONLY WAY A REFUND IS GIVEN TO A CUSTOMER IS IF WE THE " THE 706 SLAY" ARE 100 % AT FAULT .... AT THAT TIME ALL ITEMS MUST BE RETURNED WITHIN 3-5 BUSINESS DAYS IN ORDER TO GET A REFUND ONCE WE HAVE CONFIRMED ITS OUR MISTAKE AND NOT THE CUSTOMERS NO EXCEPTIONS. IN SOME CASES WE PAY FOR THE RETURN SHIPPING ALSO.